ace bet Privacy Policy — How We Handle Your Personal Information

When you register for an ace bet account, we collect the personal information you provide directly, including your name, date of birth, email address, and any other details required to verify your identity and set up your account. During normal use of the platform — including placing bets, playing slot games, and making deposits or withdrawals — we also collect transactional data such as your activity history, payment method details, and account balance records. We automatically collect certain technical information when you access the platform through your mobile browser or desktop device, including your IP address, device type, browser version, and session timestamps, which help us maintain platform security and improve performance for Filipino players. If you contact us for support orsubmit a query through the platform, we may also retain the content of that communication along with your contact details in order to respond effectively and maintain a record of our interactions. We do not collect any sensitive personal information beyond what is strictly necessary for account management, identity verification, and the delivery of our gaming services to players in the Philippines. All information collected is handled with care and stored securely in accordance with applicable data protection standards.

The personal data we collect is used primarily to create and manage your ace bet account, process your deposits and withdrawals in Philippine pesos (PHP), verify your identity in line with regulatory requirements, and deliver the sports betting and slot game services you have signed up for. We also use your information to communicate with you about your account, including transaction confirmations, security alerts, and responses to any support requests you submit through the platform. Aggregated and anonymised usage data may be used internally to analyse platform performance, identify popular features, and improve the overall experience for Filipino players — this analysis does not identify you personally. We may use your contact details to send you service-related notifications that are necessary for the operation of your account, but we will not send you unsolicited marketing messages without your prior consent. Your data is never used to make automated decisions that produce significant legal effects on you without a human review process being available. If you have questions about any specific use of your data, you are welcome to reach out to us at the email address listed in the footer of this page.

ace bet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions — but these parties are contractually required to handle your information securely and only for the specific purpose for which it was shared. We may also disclose your personal information where we are legally required to do so, such as in response to a valid request from a Philippine regulatory authority, law enforcement agency, or court order. In the event that ace bet undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where this is reasonably practicable. We do not share your data with any third party for advertising profiling or behavioural targeting purposes. Any third-party service providers we work with are carefully selected and are required to maintain data protection standards consistent with our own obligations under applicable Philippine law.

As a registered player on the ace bet platform, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information following verification of your identity. You also have the right to request corrections to any inaccurate or incomplete personal data associated with your account, and we will action such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so by contacting us at the email address shown in the footer — please note that certain records may be retained for a legally required period even after account closure. You have the right to object to or restrict certain types of processing of your personal data, and we will consider all such requests in accordance with applicable law. If you believe that your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data rights requests within a reasonable timeframe and to keeping you informed throughout the process.

We retain your personal data for as long as your account remains active and for a further period as required by applicable Philippine regulations, which may include obligations related to financial record-keeping and anti-money laundering compliance. Once the applicable retention period has expired and there is no longer a legal or operational basis for holding your data, we will securely delete or anonymise it in a manner that prevents recovery or re-identification. ace bet uses industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure, including encrypted data transmission for all account and payment activity. Access to personal data within our organisation is restricted to personnel who have a legitimate need to process it as part of their role, and all such personnel are subject to confidentiality obligations. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your ace bet account and to keep your login credentials confidential. If you become aware of any unauthorised access to your account, please notify us immediately so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the services we offer on the ace bet platform, and the revised version will always be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Where changes are material — meaning they significantly affect your rights or how your data is used — we will make reasonable efforts to notify you through the platform or by other appropriate means before the changes take effect. Your continued use of the platform after any updates have been published will be taken as your acceptance of the revised Privacy Policy. If you have any questions about this policy or about how your personal data is handled, please refer to our FAQ page for further guidance, or contact us directly at the email address listed in the footer below. For related information about your rights and responsibilities on the platform, you may also wish to review our Terms and Conditions and Responsible Gaming pages.